Refund Policy

Returns

• Non-Returnable Items: Products are made or cut as per order and cannot be returned once dispatched.
• Color and Design: Returns will not be accepted for color matching or design repeat variations.
• Transit Damage: We are not responsible for any damage arising in transit.
• Retail Store Returns: Products bought online cannot be exchanged or returned at any of our retail stores.

Refunds

• Approval: In exceptional cases where a return is approved, a refund will be processed.
• Processing Time: Refunds will be credited to the original payment method within 21 days.
• Handling Fee: A 25% handling fee will be deducted from the refund.
• Confirmation: A refund confirmation email will be sent once the refund is processed.